YOKAI STEEL
ようかい・はがね

FAQs

FAQ

Are the products real weapons?

No. Yokai Steel products are decorative replicas, props, and accessories designed for cosplay, display, photography, and collecting. They are not intended for offensive, sporting, or improper use.

Can I bring them to a convention or cosplay event?

It depends on the event's rules. We always recommend checking the fair or convention regulations before bringing a replica.

How long does shipping take?

On average, 8-18 business days for Italy, 10-20 business days for the European Union, and 12-25 business days for international destinations.

Will I receive a tracking code?

When available, we send tracking via email after shipping. In some cases, the code may take a few days to update.

Where are the products shipped from?

Some items are shipped directly from our partner suppliers. This model helps us offer more models and variants.

Can I make a return?

You can request a return within 14 days of receiving your order, provided the product is in its original condition, unused, and complete with packaging and accessories.

How do I contact you?

Email us at support@yokaisteel.com. We normally respond within 24-48 business hours.